BrightPlanIT Return Policy:

We want you to be fully satisfied with your product.

If you have any questions concerning your order please call us at +1 (716) 886.1245 or email us at WebOrders@BrightPlanIT.com

If you would like to return your product please contact us for an RMA Number:

• Items returned without a valid RMA number will not be processed.
• All components, manuals, registration card(s), software, cables and /or accessories must also be included.
• RMA request may only be made within 15 days from the date of delivery
• All unopened merchandise will be charged a 15% restocking fee.
• All opened merchandise will be charged a 30% restocking fee.
• For copyright reasons we cannot except open returns of any products that includes software.
• Shipping charges are not refundable.
• If your items are damaged, defective or incomplete, requests for a return or a refund must be made within 2 days of the original date of receipt of shipment, otherwise your claim may be refused.
• Customer is responsible for return shipping costs.

Shipping Items back to BrightPlanIT:

• Once you have your RMA number, repackage the item in its original condition. 
• Include a printout of your order.
• Write the RMA number on the outside of the shipping package.
• Do not write on the product packaging.
• Item must be appropriately packaged for shipment.
• Ship the product using your preferred shipping method.
• Save your tracking number to make sure we receive it.
• Once received by BrightPlanIT we will accept full responsibility for all merchandise.
• We are not responsible for loss or theft before we receive the merchandise.
• You may want to insure your shipment to cover replacement costs in case your package is lost in transit.

Manufacturers warranties will be processed with the manufacturer.